Questions? Call 515-222-3444 or email

Please call the West Des Moines Parks and Recreation Department Administrative Office at 515-222-3444 Monday – Friday, 8:00 a.m. – 5:00 p.m. to request a refund.
1. Full refunds will be given if the request is submitted no later than 7 days prior to the program start date.
2. Refund requests submitted less than 7 days before the start date will be charged a $10.00 withdrawal fee.
3. Requests for refunds submitted after the event start date or completion of the program will not be considered.
4. Please allow 2-3 weeks to process a check refund for payments originally made by cash or check. No cash refunds will be given.
5. Payments made by credit/debit card will be refunded back to the original credit/debit card.
6. The Recreation Program Refund Policy does not apply to travel programs or adult sport leagues.
7. Refunds for medical situations will be considered on a case by case basis.
We reserve the right to cancel a program or activity that does not meet the minimum number of participants necessary to offer the program.
A fee of $5 will be charged for each Registration Change made after participants are enrolled in a program.
Fee discounts are available for WDM residents meeting guidelines for assistance. Applications will be available at WDM Human Services, 139 6th Street.
It is the responsibility of the individual with a disability requiring accommodations to inform the Parks and Recreation Department, at least 48 hours in advance. Please call 222-3444 to have accommodations provided.
(Family members are added to your account at the time you register them for a program.)
We are having a difficulty to load your requested events, please come back at a later time.