The FAQs below relate to the West Des Moines Human Services Department and are searchable by category. To view FAQs related to other parts of the City, click here.
If you can't find an FAQ you believe belongs on this page, please submit it.
Q: Can I receive help with lawn mowing/snow removal?
A: To qualify for our Handyman services, which include lawn mowing and snow removal, you must meet the following requirements:
- Be either a senior citizen or disabled
- Be a resident of West Des Moines
- Complete a Handyman Program application and a consent form
Lower income households receive priority.
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Q: How can our youth group assist with a project to help senior citizens?
A: WDM Human Services keeps a list of senior citizens who call in with special needs such as raking leaves, painting, planting flowers, etc.
Please call Mindy at 222-3660 to find out how you can help. |
Q: How can I volunteer my time helping low-income families?
A: WDM Human Services offers many opportunities to those who have a heart for helping the needy.
- Volunteers assist on a regularly scheduled basis in our food pantry, clothing closet, and office.
- For those who prefer to help with either seasonal or annual events, volunteer openings exist helping with the Iowa Senior Olympics, Toyland during the holidays, etc.
Please complete and submit the volunteer application contained in this web site under Volunteer Opportunites. |
Q: How Can I make a monetary donation?
A: You can choose to donate:
- On-Line: On our WDM Human Services Home Page-Please click on the "Donate Now" bar under the big red heart, or
- By Postal Mail:
- Checks can be made payable to: West Des Moines Human Services, and
- Mailed to:
- Attn: Mindy Hotovec
- West Des Moines Human Services
- P.O. Box 65320
- West Des Moines, IA 50265-0320
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Q: Where is WDM Human Services located?
A: WDM Human Services is located at:
318 - 5th Street
In the Valley Junction area of West Des Moines. |
Q: How do I qualify for Transportation?
A: To receive Transportation services from WDM Human Servies you must be:
- Over 60 years of age, or medically disabled
- A resident of West Des Moines
No income guidelines apply. |
Q: Who is eligible for services?
A: There are different eligibility requirements for each of our services.
Low-Income Household Services:
- Income guidelines are applicable for most services
- Some services have WDM resident requirement
Elderly/Disabled Services:
- Senior citizens (60+ years), or disabled
- Most services have WDM Resident requirement
Children's Services:
- Income guidelines are applicable for most services
- Some services have WDM Resident requirement
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Q: Can you help pay for my child's music lessons or sports fees?
A: Scholarships are available to assista qualifying low-income service area households pay for extra-curricular activities such as:
- Music and dance lessons
- Sports fees
provided other scholarships are not available.
An application process is necessary. |
Q: What hours is your Food Pantry/Personal Pantry Open?
A: Our Food Pantry/Personal Pantry is open:
Monday, Tuesday, Thursday: 9:00 a.m. - 12:30 p.m.
1:30 p.m. - 3:00 p.m.
Wednesday, Friday: 9:00 a.m. - 12:00 p.m. |
Q: What hours is your Clothing Closet open?
A: Our Clothing Closet is open:
Monday, Tuesday, Thursday: 9:00 a.m. - 12:30 p.m.
1:30 p.m. - 3:00 p.m.
Wednesday, Friday: Closed
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Q: When can I see a Worker for help with my rent, utilities, etc.?
A: Program Outreach Workers are available to interview and assist you:
Monday, Tuesday, Thursday: 8:00 a.m. - 3:00 p.m.
Wednesday: 8:00 a.m. - 12:00 noon
Special arrangements may be made for individuals who work 8:00 a.m. - 5:00 p.m.
Please call 222-3660 to make an appointment.
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